Voice Over IP Telephone Solutions in Jacksonville, Tallahassee, and Virginia Beach

Voice Over IP Telephone Solutions

CLOUDNUMBER

Choose the Right Number for Your Business.

Pick your choice of a professional 800 number for instant Fortune 500 credibility, get that next door neighbour feel with a local virtual number in your area code, or search by keyword to find the perfect vanity toll free number for your business.

Already have a number you want to see about using with us? Transfer it on over for free.


Make a Great First Impression on Every Call.

Your CloudNumber automated attendant answers all of your calls with your custom greeting and makes you look like a pro by helping the caller easily get routed to you or the right person on your team.

If you’re not around to answer, catch the opportunity by taking a message in the cloud that you can check from anywhere or get notified by email or text so that you can return the call without delay.


Stay Connected – Everywhere You Go!

We understand that you need to stay connected to your business, even when you’re on the go! Whether you need to listen to your voicemail messages, check out a fax, or call a client, the FreedomVoice mobile app transforms your cell phone or tablet into a more powerful business tool.

With our mobile app, you can manage your phone system directly from your smart device. Make calls and present your CloudNumber business phone number as caller ID — from anywhere, on your mobile device, plus access your voicemails, faxes, use one-touch contacts dialing, and more!


Enjoy Over-the-Top Quality & Reliability.

We’ve spared no expense on building multiple data centers with top-tier high availability equipment and service redundancy failovers that are downright overkill.

What does this mean for you? You get peace of mind knowing your 800 number or local number is backed by enterprise-grade architecture, giving you pristine call clarity and uptime ten times that of competing services.


Work with People Who Give Their All.

Talk to us and talk to a competitor, and the difference is apparent – or so our customers tell us.  We’ve watched phone support become an afterthought in our industry and we’re not having any of that here.

Our Customer Care is a 100% dedicated team of experienced and friendly professionals. We pledge to treat you with the courtesy and respect you deserve and to help you get the most out of your service.


Dream It Up Big, and We’ll Build It.

We’ve built our platform from the ground up, giving us unmatched flexibility in tailoring a solution to meet your needs. Give us a shot – we have a long history of exceeding expectations.


Additional Features

Port In Numbers
Easily transfer toll free numbers or local numbers.
Unlimited Line Capacity
Never hear a busy signal with your toll free number.
Toll Free Directory Listing
Have your toll free number listed in the national directory.
Online Faxing
Send and receive important documents online.
Call Blocking
Reject unwanted calls by area code or specific number.
Professional Voice Recordings
Have your recordings created by talented professionals.
After Hours Greeting
Play a distinct greeting outside your business hours.
Company Directory
Give a detailed list to help callers reach the right extension.
Dial-By-Name
Let callers spell name of party trying to reach to route their call.
Smart Number Routing
Create routing rules by caller’s number or number they dialed.
Unlimited Extensions
Add extensions anytime with call forwarding and voicemail.
Call Forwarding
Deliver calls through extensions live to you or your team.
Ring Groups
Group multiple forwarding numbers with special ring options.
Call Hunting
Call down a list of phone numbers in order when forwarding.
Simultaneous Ring
Ring several phones at once on your forwarded calls.
Call Rotation
Evenly distribute incoming calls to a group of phone numbers.
Call Queue
Queue forwarded calls until you’re available to answer.
Availability Scheduling
Set the days and hours you want calls to forward.
Immediate Forwarding
Bypass attendant and forward callers to you directly.
Custom Hold Music
Upload your own hold music or promotional message.
Hold Music Library
Choose from Easy Listening, Jazz, Rock, or House selections.
Dynamic Caller ID
Choose caller’s phone number or your CloudNumber.
Call Screening
Choose to answer, send to voicemail, transfer, or hang up.
Call Announce
Hear a custom recording when answering a forwarded call.
Call Whisper
Ask callers to speak their name and hear it before answering.
Call Record
Record your calls and listen online for training or legal purposes.
Call Transfer
Send forwarded callers to another extension or voicemail.
Put Callers on Hold
Press the * key to put callers on hold with music.
Q&A Voicemail
Ask callers questions and connect responses in one message.
Voicemail & Fax to Email
Get your voice and fax messages in your Inbox.
Voicemail Transcription
Get your voicemail as text to win back hours of productivity.
Secure Voicemail
Password-protect your voicemail sent by email.
File Compression
Zip your voicemail by email to keep inbox load low.
Check Messages by Phone
Call in to your service from anywhere to check messages.
Unlimited Users
Create any number of user logins, choose who has admin rights.
Visual Call Reports
Review reports online to see call patterns and caller info.
Call Capture
Capture the phone number of all who call your toll free number.
Name/Address Capture
Look up your callers’ name and address. (optional – 10¢ / ea.)
Voice Broadcasting
Send a voice message to a list of phone numbers.
Fax On Demand
Upload a document callers can press a key to get by fax.

CLOUDPHONE

Plug-and-Play Setup Backed By Quality Support

CloudPhone is built as a plug-and-play solution for home and small offices.  We ship you phones included with service and you can have them out of the box and working in just minutes by following simple instructions.  No muss, no fuss.

But we’re not about to leave you high and dry – not our style.

If you need any help getting started, or at any point with your service with us, we are here for you with our dedicated Customer Care team.


Contract-Free Unlimited Calling

The meter is off for all of your local and long distance domestic calls, incoming and outgoing, all for one low flat rate per month.  What’s better, there’s no annual contract to sign.

That’s right – phone service without a contract.

We’re not about locking you in.  We would rather earn your business each and every month and make it a no-brainer to stick with a provider that looks after you.


Professional-Grade Quality and Reliability

It’s easy enough for providers in our market to slap some servers and cheap carriers together and give you dial tone.  That’s just not how we do things.

We work exclusively with the top carriers in North America to ensure every call you experience with us is crystal clear.  It costs us a little extra, but it’s worth every penny.

We are also dedicated to providing a service that’s highly available, a service you can stake your business on, by maintaining 99.99% uptime through the use of multiple redundant data centers.


Works Anywhere You Want to Call an Office

For many small business owners, the “office” is a little more fluid of a concept these days.  CloudPhone keeps up with you on the go with our mobile app or X-Lite and Bria softphone applications from CounterPath.

The FreedomVoice mobile app (on iPhone or Android), makes it easy to manage your business calls, voicemail, and faxes from anywhere, and even lets you present your business number as your caller ID.


Scales Seamlessly As Your Business Grows

CloudPhone was designed for small offices – 1 to 4 users – but built to scale up with you as you find success.  We’ve made it incredibly simple to add new phones or expand to new or multiple offices that all sync up with your single CloudPhone system.

If you do find your office isn’t so “small” any more, we make it easy to grow into our CloudPBX solution for small business which may offer you a smaller monthly rate per user and comes with white-glove local support from certified FreedomVoice partners.


Additional Features

Port-In Numbers
Transfer toll free or local numbers to use with CloudPhone.
Local and Toll Free Numbers
Get local presence or nationwide reach – or, hey, both!
Automated Attendant
Pre-recorded announcement acts as your virtual receptionist.
Professional Voice Recordings*
Have your recordings created by talented professionals.
After Hours Greeting
Play a distinct greeting outside your business hours.
Company Directory
Give a detailed list to help callers reach the right extension.
Dial-By-Name
Let callers spell name of party trying to reach to route their call.
Smart Number Routing
Create routing rules by caller’s number or number they dialed.
Availability Scheduling
Set the days and hours you want calls to forward.
Ring Groups
Group multiple forwarding numbers with special ring options.
Simultaneous Ring
Ring several phones at once on your forwarded calls.
Call Rotation
Evenly distribute incoming calls to a group of phone numbers.
Call Queue
Queue forwarded calls until you’re available to answer.
Custom Hold Music
Upload your own hold music or promotional message.
Hold Music Library
Choose from Easy Listening, Jazz, Rock, or House selections.
Extended Calling Service Area
Beyond US, includes Canada, Puerto Rico, and US Virgin Islands.
Web Management Interface
Control your service, check messages, or run reports online.
Visual Call Reports
Review detailed reports to see call patterns and caller info.
Call Record*
Record your calls and listen online for training or legal purposes.
Call Hold
Place callers on hold with hold music at any time.
Call Park/Retrieve
Park calls and retrieve from any other CloudPhone device.
Call Transfer
Transfer callers to another extension or phone number.
3-Way Conferencing
Conference in a 3rd party on any call.
Call Blocking
Reject unwanted calls by area code or specific number.
Outbound Caller ID
Choose DID phone number or main CloudPhone number.
Call Screening
Choose to answer, send to voicemail, transfer, or hang up.
Call Announce
Hear a custom recording when answering a forwarded call.
Call Whisper
Ask callers to speak their name and hear it before answering.
Call Transfer
Send forwarded callers to another extension or voicemail.
Online Faxing
Send and receive important documents online.
Direct Inward Dialing
Each phone includes a number that rings to it directly.
Speed Dial
Create a directory of frequently-dialed numbers to save time.
Last Number Redial
Quickly call back the last caller you spoke with.
Do Not Disturb
Automatically deflect incoming calls when busy.
Message Waiting Indicator
Blinking light shows you when you have new messages.
Voicemail with Email Delivery
Take messages at each extension and get notified by email.
Q&A Voicemail
Ask callers questions and connect responses in one message.
Voicemail Transcription*
Get your voicemail as text to win back hours of productivity.
Secure Voicemail
Password-protect your voicemail sent by email.
File Compression
Zip your voicemail by email to keep inbox load low.
Name/Address Capture*
Look up your callers’ name and address. (optional – 10¢ / ea.)

CLOUDPBX

Unlimited Calls – Pay Only for What You Use

Most providers charge you for each and every employee – or “seat” – on your business phone service. But you know, and we know, and they know that some of your phones are going to be used sparingly. Call us crazy, but we don’t think you ought to pay full price for those.

Instead, we give you unlimited domestic calling and bill you based on the max simultaneous calls per month. It’s simple, it’s unique, and it translates directly to your bottom line with significant savings.


Superior Voice Quality

When it comes to quality, we’ve spared no time or expense and accept nothing less than the best.  But doesn’t everybody say that?  What makes CloudPBX different?  Put simply, we own our technology.

While competitors buy or borrow the same outmoded voice platform, CloudPBX uses proprietary call-handling architecture we developed in-house and designed specifically to cut out jitter, echoes, and other call disruptions you may experience with other providers.  It’s a difference you can hear.


Reliable Service You Can Count On

When surveyed, the top feature business owners want from their phone system is uptime. It needs to reliably work, because when it doesn’t, all the other features are meaningless and your business suffers.

That’s why we go the extra mile to give you a service you can trust with your business. With redundant co-location facilities across the US and a diverse backbone of top tier carriers, CloudPBX gives your business the level of high availabiliy it deserves.


Scales Seamlessly As Your Business Grows

CloudPBX was built to be the last phone system you will buy.  With service managed in the cloud, you are not tied down to a central server or switch.  This makes it a snap to add new phones, new locations, remote offices or telecommuters – about as easy as buying the phones and plugging them in.

Your phone firmware is also updated automatically (absolutely free), giving your users immediate access to all new features and functionality as it becomes available to keep you on the bleeding edge of technology.


Flexible Platform Adapts to Your Needs

No two businesses are the same, and in our experience no two have the same phone system requirements.  Trying to fit your needs into a cookie-cutter solution is bound to cause more problems than it will solve or force you to compromise in areas you shouldn’t.

Having built our platform from the ground up, we are able to provide one feature with CloudPBX you simply won’t find anywhere else:  full system customization.  Tell us how you want your service to work, and we’ll make it happen.


Additional Features

Port-In Numbers
Transfer toll free or local numbers to use with CloudPBX.
Local and Toll Free Numbers
Get local presence or nationwide reach – or, hey, both!
Automated Attendant
Pre-recorded announcement acts as your virtual receptionist.
Professional Voice Recordings*
Have your recordings created by talented professionals.
After Hours Greeting
Play a distinct greeting outside your business hours.
Company Directory
Give a detailed list to help callers reach the right extension.
Dial-By-Name
Let callers spell name of party trying to reach to route their call.
Smart Number Routing
Create routing rules by caller’s number or number they dialed.
Availability Scheduling
Set the days and hours you want calls to forward.
Ring Groups
Group multiple forwarding numbers with special ring options.
Simultaneous Ring
Ring several phones at once on your forwarded calls.
Call Rotation
Evenly distribute incoming calls to a group of phone numbers.
Call Queue
Queue forwarded calls until you’re available to answer.
Hold Music Library
Choose from Easy Listening, Jazz, Rock, or House selections.
International Calling
Call any international destination at highly competitive rates.
Web Management Interface
Control your service, check messages, or run reports online.
Visual Call Reports
Review detailed reports to see call patterns and caller info.
Call Record*
Record your calls and listen online for training or legal purposes.
Call Hold
Place callers on hold with music at any time.
Call Park/Retrieve
Park calls and retrieve from any other CloudPBX device.
Call Transfer
Transfer callers to another extension or phone number.
3-Way Conferencing
Conference in a 3rd party on any call.
Call Blocking
Reject unwanted calls by area code or specific number.
Outbound Caller ID
Choose DID phone number or main CloudPBX number.
Call Screening
Choose to answer, send to voicemail, transfer, or hang up.
Call Announce
Hear a custom recording when answering a forwarded call.
Call Whisper
Ask callers to speak their name and hear it before answering.
Call Transfer
Send forwarded callers to another extension or voicemail.
Online Faxing
Send and receive important documents online.
Direct Inward Dialing
Each phone includes a number that rings to it directly.
Speed Dial
Create a directory of frequently-dialed numbers to save time.
Last Number Redial
Quickly call back the last caller you spoke with.
Do Not Disturb
Automatically deflect incoming calls when busy.
Message Waiting Indicator
Blinking light shows you when you have new messages.
Voicemail with Email Delivery
Take messages at each extension and get notified by email.
Q&A Voicemail
Ask callers questions and connect responses in one message.
Voicemail Transcription*
Get your voicemail as text to win back hours of productivity.
Secure Voicemail
Password-protect your voicemail sent by email.
File Compression
Zip your voicemail by email to keep inbox load low.
Name/Address Capture*
Look up your callers’ name and address. (optional – 10¢ / ea.)