Voice Over IP Telephone Solutions
CLOUDNUMBER
Choose the Right Number for Your Business.
Pick your choice of a professional 800 number for instant Fortune 500 credibility, get that next door neighbour feel with a local virtual number in your area code, or search by keyword to find the perfect vanity toll free number for your business.
Already have a number you want to see about using with us? Transfer it on over for free.
Make a Great First Impression on Every Call.
Your CloudNumber automated attendant answers all of your calls with your custom greeting and makes you look like a pro by helping the caller easily get routed to you or the right person on your team.
If you’re not around to answer, catch the opportunity by taking a message in the cloud that you can check from anywhere or get notified by email or text so that you can return the call without delay.
Stay Connected – Everywhere You Go!
We understand that you need to stay connected to your business, even when you’re on the go! Whether you need to listen to your voicemail messages, check out a fax, or call a client, the FreedomVoice mobile app transforms your cell phone or tablet into a more powerful business tool.
With our mobile app, you can manage your phone system directly from your smart device. Make calls and present your CloudNumber business phone number as caller ID — from anywhere, on your mobile device, plus access your voicemails, faxes, use one-touch contacts dialing, and more!
Enjoy Over-the-Top Quality & Reliability.
We’ve spared no expense on building multiple data centers with top-tier high availability equipment and service redundancy failovers that are downright overkill.
What does this mean for you? You get peace of mind knowing your 800 number or local number is backed by enterprise-grade architecture, giving you pristine call clarity and uptime ten times that of competing services.
Work with People Who Give Their All.
Talk to us and talk to a competitor, and the difference is apparent – or so our customers tell us. We’ve watched phone support become an afterthought in our industry and we’re not having any of that here.
Our Customer Care is a 100% dedicated team of experienced and friendly professionals. We pledge to treat you with the courtesy and respect you deserve and to help you get the most out of your service.
Dream It Up Big, and We’ll Build It.
We’ve built our platform from the ground up, giving us unmatched flexibility in tailoring a solution to meet your needs. Give us a shot – we have a long history of exceeding expectations.
Additional Features
- Port In Numbers
- Easily transfer toll free numbers or local numbers.
- Unlimited Line Capacity
- Never hear a busy signal with your toll free number.
- Toll Free Directory Listing
- Have your toll free number listed in the national directory.
- Online Faxing
- Send and receive important documents online.
- Call Blocking
- Reject unwanted calls by area code or specific number.
- Professional Voice Recordings
- Have your recordings created by talented professionals.
- After Hours Greeting
- Play a distinct greeting outside your business hours.
- Company Directory
- Give a detailed list to help callers reach the right extension.
- Dial-By-Name
- Let callers spell name of party trying to reach to route their call.
- Smart Number Routing
- Create routing rules by caller’s number or number they dialed.
- Unlimited Extensions
- Add extensions anytime with call forwarding and voicemail.
- Call Forwarding
- Deliver calls through extensions live to you or your team.
- Ring Groups
- Group multiple forwarding numbers with special ring options.
- Call Hunting
- Call down a list of phone numbers in order when forwarding.
- Simultaneous Ring
- Ring several phones at once on your forwarded calls.
- Call Rotation
- Evenly distribute incoming calls to a group of phone numbers.
- Call Queue
- Queue forwarded calls until you’re available to answer.
- Availability Scheduling
- Set the days and hours you want calls to forward.
- Immediate Forwarding
- Bypass attendant and forward callers to you directly.
- Custom Hold Music
- Upload your own hold music or promotional message.
- Hold Music Library
- Choose from Easy Listening, Jazz, Rock, or House selections.
- Dynamic Caller ID
- Choose caller’s phone number or your CloudNumber.
- Call Screening
- Choose to answer, send to voicemail, transfer, or hang up.
- Call Announce
- Hear a custom recording when answering a forwarded call.
- Call Whisper
- Ask callers to speak their name and hear it before answering.
- Call Record
- Record your calls and listen online for training or legal purposes.
- Call Transfer
- Send forwarded callers to another extension or voicemail.
- Put Callers on Hold
- Press the * key to put callers on hold with music.
- Q&A Voicemail
- Ask callers questions and connect responses in one message.
- Voicemail & Fax to Email
- Get your voice and fax messages in your Inbox.
- Voicemail Transcription
- Get your voicemail as text to win back hours of productivity.
- Secure Voicemail
- Password-protect your voicemail sent by email.
- File Compression
- Zip your voicemail by email to keep inbox load low.
- Check Messages by Phone
- Call in to your service from anywhere to check messages.
- Unlimited Users
- Create any number of user logins, choose who has admin rights.
- Visual Call Reports
- Review reports online to see call patterns and caller info.
- Call Capture
- Capture the phone number of all who call your toll free number.
- Name/Address Capture
- Look up your callers’ name and address. (optional – 10¢ / ea.)
- Voice Broadcasting
- Send a voice message to a list of phone numbers.
- Fax On Demand
- Upload a document callers can press a key to get by fax.
CLOUDPHONE
Plug-and-Play Setup Backed By Quality Support
CloudPhone is built as a plug-and-play solution for home and small offices. We ship you phones included with service and you can have them out of the box and working in just minutes by following simple instructions. No muss, no fuss.
But we’re not about to leave you high and dry – not our style.
If you need any help getting started, or at any point with your service with us, we are here for you with our dedicated Customer Care team.
Contract-Free Unlimited Calling
The meter is off for all of your local and long distance domestic calls, incoming and outgoing, all for one low flat rate per month. What’s better, there’s no annual contract to sign.
That’s right – phone service without a contract.
We’re not about locking you in. We would rather earn your business each and every month and make it a no-brainer to stick with a provider that looks after you.
Professional-Grade Quality and Reliability
It’s easy enough for providers in our market to slap some servers and cheap carriers together and give you dial tone. That’s just not how we do things.
We work exclusively with the top carriers in North America to ensure every call you experience with us is crystal clear. It costs us a little extra, but it’s worth every penny.
We are also dedicated to providing a service that’s highly available, a service you can stake your business on, by maintaining 99.99% uptime through the use of multiple redundant data centers.
Works Anywhere You Want to Call an Office
For many small business owners, the “office” is a little more fluid of a concept these days. CloudPhone keeps up with you on the go with our mobile app or X-Lite and Bria softphone applications from CounterPath.
The FreedomVoice mobile app (on iPhone or Android), makes it easy to manage your business calls, voicemail, and faxes from anywhere, and even lets you present your business number as your caller ID.
Scales Seamlessly As Your Business Grows
CloudPhone was designed for small offices – 1 to 4 users – but built to scale up with you as you find success. We’ve made it incredibly simple to add new phones or expand to new or multiple offices that all sync up with your single CloudPhone system.
If you do find your office isn’t so “small” any more, we make it easy to grow into our CloudPBX solution for small business which may offer you a smaller monthly rate per user and comes with white-glove local support from certified FreedomVoice partners.
Additional Features
- Port-In Numbers
- Transfer toll free or local numbers to use with CloudPhone.
- Local and Toll Free Numbers
- Get local presence or nationwide reach – or, hey, both!
- Automated Attendant
- Pre-recorded announcement acts as your virtual receptionist.
- Professional Voice Recordings*
- Have your recordings created by talented professionals.
- After Hours Greeting
- Play a distinct greeting outside your business hours.
- Company Directory
- Give a detailed list to help callers reach the right extension.
- Dial-By-Name
- Let callers spell name of party trying to reach to route their call.
- Smart Number Routing
- Create routing rules by caller’s number or number they dialed.
- Availability Scheduling
- Set the days and hours you want calls to forward.
- Ring Groups
- Group multiple forwarding numbers with special ring options.
- Simultaneous Ring
- Ring several phones at once on your forwarded calls.
- Call Rotation
- Evenly distribute incoming calls to a group of phone numbers.
- Call Queue
- Queue forwarded calls until you’re available to answer.
- Custom Hold Music
- Upload your own hold music or promotional message.
- Hold Music Library
- Choose from Easy Listening, Jazz, Rock, or House selections.
- Extended Calling Service Area
- Beyond US, includes Canada, Puerto Rico, and US Virgin Islands.
- Web Management Interface
- Control your service, check messages, or run reports online.
- Visual Call Reports
- Review detailed reports to see call patterns and caller info.
- Call Record*
- Record your calls and listen online for training or legal purposes.
- Call Hold
- Place callers on hold with hold music at any time.
- Call Park/Retrieve
- Park calls and retrieve from any other CloudPhone device.
- Call Transfer
- Transfer callers to another extension or phone number.
- 3-Way Conferencing
- Conference in a 3rd party on any call.
- Call Blocking
- Reject unwanted calls by area code or specific number.
- Outbound Caller ID
- Choose DID phone number or main CloudPhone number.
- Call Screening
- Choose to answer, send to voicemail, transfer, or hang up.
- Call Announce
- Hear a custom recording when answering a forwarded call.
- Call Whisper
- Ask callers to speak their name and hear it before answering.
- Call Transfer
- Send forwarded callers to another extension or voicemail.
- Online Faxing
- Send and receive important documents online.
- Direct Inward Dialing
- Each phone includes a number that rings to it directly.
- Speed Dial
- Create a directory of frequently-dialed numbers to save time.
- Last Number Redial
- Quickly call back the last caller you spoke with.
- Do Not Disturb
- Automatically deflect incoming calls when busy.
- Message Waiting Indicator
- Blinking light shows you when you have new messages.
- Voicemail with Email Delivery
- Take messages at each extension and get notified by email.
- Q&A Voicemail
- Ask callers questions and connect responses in one message.
- Voicemail Transcription*
- Get your voicemail as text to win back hours of productivity.
- Secure Voicemail
- Password-protect your voicemail sent by email.
- File Compression
- Zip your voicemail by email to keep inbox load low.
- Name/Address Capture*
- Look up your callers’ name and address. (optional – 10¢ / ea.)
CLOUDPBX
Unlimited Calls – Pay Only for What You Use
Most providers charge you for each and every employee – or “seat” – on your business phone service. But you know, and we know, and they know that some of your phones are going to be used sparingly. Call us crazy, but we don’t think you ought to pay full price for those.
Instead, we give you unlimited domestic calling and bill you based on the max simultaneous calls per month. It’s simple, it’s unique, and it translates directly to your bottom line with significant savings.
Superior Voice Quality
When it comes to quality, we’ve spared no time or expense and accept nothing less than the best. But doesn’t everybody say that? What makes CloudPBX different? Put simply, we own our technology.
While competitors buy or borrow the same outmoded voice platform, CloudPBX uses proprietary call-handling architecture we developed in-house and designed specifically to cut out jitter, echoes, and other call disruptions you may experience with other providers. It’s a difference you can hear.
Reliable Service You Can Count On
When surveyed, the top feature business owners want from their phone system is uptime. It needs to reliably work, because when it doesn’t, all the other features are meaningless and your business suffers.
That’s why we go the extra mile to give you a service you can trust with your business. With redundant co-location facilities across the US and a diverse backbone of top tier carriers, CloudPBX gives your business the level of high availabiliy it deserves.
Scales Seamlessly As Your Business Grows
CloudPBX was built to be the last phone system you will buy. With service managed in the cloud, you are not tied down to a central server or switch. This makes it a snap to add new phones, new locations, remote offices or telecommuters – about as easy as buying the phones and plugging them in.
Your phone firmware is also updated automatically (absolutely free), giving your users immediate access to all new features and functionality as it becomes available to keep you on the bleeding edge of technology.
Flexible Platform Adapts to Your Needs
No two businesses are the same, and in our experience no two have the same phone system requirements. Trying to fit your needs into a cookie-cutter solution is bound to cause more problems than it will solve or force you to compromise in areas you shouldn’t.
Having built our platform from the ground up, we are able to provide one feature with CloudPBX you simply won’t find anywhere else: full system customization. Tell us how you want your service to work, and we’ll make it happen.
Additional Features
- Port-In Numbers
- Transfer toll free or local numbers to use with CloudPBX.
- Local and Toll Free Numbers
- Get local presence or nationwide reach – or, hey, both!
- Automated Attendant
- Pre-recorded announcement acts as your virtual receptionist.
- Professional Voice Recordings*
- Have your recordings created by talented professionals.
- After Hours Greeting
- Play a distinct greeting outside your business hours.
- Company Directory
- Give a detailed list to help callers reach the right extension.
- Dial-By-Name
- Let callers spell name of party trying to reach to route their call.
- Smart Number Routing
- Create routing rules by caller’s number or number they dialed.
- Availability Scheduling
- Set the days and hours you want calls to forward.
- Ring Groups
- Group multiple forwarding numbers with special ring options.
- Simultaneous Ring
- Ring several phones at once on your forwarded calls.
- Call Rotation
- Evenly distribute incoming calls to a group of phone numbers.
- Call Queue
- Queue forwarded calls until you’re available to answer.
- Hold Music Library
- Choose from Easy Listening, Jazz, Rock, or House selections.
- International Calling
- Call any international destination at highly competitive rates.
- Web Management Interface
- Control your service, check messages, or run reports online.
- Visual Call Reports
- Review detailed reports to see call patterns and caller info.
- Call Record*
- Record your calls and listen online for training or legal purposes.
- Call Hold
- Place callers on hold with music at any time.
- Call Park/Retrieve
- Park calls and retrieve from any other CloudPBX device.
- Call Transfer
- Transfer callers to another extension or phone number.
- 3-Way Conferencing
- Conference in a 3rd party on any call.
- Call Blocking
- Reject unwanted calls by area code or specific number.
- Outbound Caller ID
- Choose DID phone number or main CloudPBX number.
- Call Screening
- Choose to answer, send to voicemail, transfer, or hang up.
- Call Announce
- Hear a custom recording when answering a forwarded call.
- Call Whisper
- Ask callers to speak their name and hear it before answering.
- Call Transfer
- Send forwarded callers to another extension or voicemail.
- Online Faxing
- Send and receive important documents online.
- Direct Inward Dialing
- Each phone includes a number that rings to it directly.
- Speed Dial
- Create a directory of frequently-dialed numbers to save time.
- Last Number Redial
- Quickly call back the last caller you spoke with.
- Do Not Disturb
- Automatically deflect incoming calls when busy.
- Message Waiting Indicator
- Blinking light shows you when you have new messages.
- Voicemail with Email Delivery
- Take messages at each extension and get notified by email.
- Q&A Voicemail
- Ask callers questions and connect responses in one message.
- Voicemail Transcription*
- Get your voicemail as text to win back hours of productivity.
- Secure Voicemail
- Password-protect your voicemail sent by email.
- File Compression
- Zip your voicemail by email to keep inbox load low.
- Name/Address Capture*
- Look up your callers’ name and address. (optional – 10¢ / ea.)