Business Success Stories
Barry Kaye, General Manager
Magic Broadcasting Group
Fast Response, Competence, Quality Service, And Peace Of Mind - All At A Reasonable Price!
"Prior to working with On Call, we had multiple problems with our previous IT company. These problems included poor service, inefficient hardware and software, questionable IT recommendations and lax backup protocols. Why did I tolerate it? Because their services were "cost effective" (that's code for "cheap"). However, I realized this other company's "cost effective" service wasn't a bargain after a mistake they made left us with companywide massive data loss. Where were the backups you ask? Turns out their cost effective approach didn't seem to cover all of the details including a real person monitoring our backup every day. The incident nearly cost us our entire business. After that logistical and bureaucratic nightmare we found On Call thanks to a recommendation from our local chamber of commerce. They were able to come in and restore nearly everything, get us back up and running, and take complete and total ownership of our network including all of the 24/7/365 monitoring and maintenance that we should have had in place to begin with.
Now I know the true cost of "cost effective computer support" is NOT the cheapest service, but rather an effective service at a reasonable price. You get what you pay for - which is why we chose and stay loyal to On Call Computer Solutions and have for more years than I can remember. Since turning our IT over to them I have complete peace of mind that they are continually monitoring our IT system and have protocols in place to protect us against cyber hackers, viruses, malware, spam, data breaches, and worse that are all too common in today's world. Knowing that they are watching out for us allows me to run and build our company with confidence and know that some giant computer disaster will never grind our business to a complete halt again.
But On Call Computer Solutions is more than just competent; they are a delight to work with a continue to impress me and my entire staff by going above and beyond the call of duty. They don't talk above our heads and use geek speak. They truly understand what it means to deliver a quality customer service experience and always seem to be proactively improving our operations without interfering with day to day activity. For as much as we depend on technology in our business, I am glad that we have On Call to depend upon and would recommend them whole heartedly based on years and years of experience to anyone looking for a complete and total solution that will allow you to get on with your business and not find yourself right back in the RFP process all over again next year.
Faster response times and an ability to provide expert technicians
"On Call has been maintaining the computers at our law office for over 7 years now. Our firm cannot afford to be without all of our machines in good working order. We decided to switch from another company to On Call Computer Solutions primarily because of their promise of faster response times and an ability to provide expert technicians who could get the problem solved quickly. In fact, their typical response to our calls for service have been under an hour. I am happy to say that 5 years after our decision to switch we are happy that we did and would happily recommend them to any firm in need of professional computer support."
Brandon Nash, Partner
Nash & Associates Insurance
We have been very satisfied using On Call as our technology partner
"We have been very satisfied using On Call as our technology partner of choice since 2007. They provide us with several of their hosted services which includes Hosted Exchange Email, Hosted Blackberry Integration, and Website Hosting. We also do all of our computer equipment purchasing through them because of their ability to be as helpful as a local company while having the buying power of the big companies. In fact, we often times find ourselves spending less money with On Call than we would at the big box stores because they know just what we need. Despite being a 6 hour drive away we have also been impressed with their IT phone and remote support capabilities and can safely say that even if you are not in the same city as one of their offices you can still benefit from the awesome computer services that On Call has to offer."
Christy Gandy,General Manager
Florida Ports Council
They have a fantastic affordable approach that lets us stay within budget
"On Call has been managing our computer technology for years now. They have a fantastic affordable approach that lets us stay within budget and get support with everything we need without being nickel and dimed to death like our previous provider. Best of all, the team at On Call takes ownership every time. Even when the problem may not be something that has to do with them they find a way to get it solved. We used to hate having the computer guy point the finger at the copier guy who would blame the internet guy... all in an endless loop. Now, On Call just takes care of everything and I can stay focused on growing our association with a peace of mind like never before."
Randy Martin, Owner
PBM Cleans & SureGrip Floor Systems
I believe we have been through it all...
"On Call Computer Solutions has been our complete IT Management Solution for nearly 10 years now. I believe we have been through it all... server crashes, lightning strikes, hurricanes, massive business growth and more. On Call provides all of our hardware, software, website/e-commerce, cloud solutions, and project management. They are big enough to handle the worst case scenarios with grace and small enough that we never feel lost within their system. They support multiple offices including a nationwide network of technicians and trainers for us. Best of all, our long term relationship has freed me up at key times to be able to focus on the growth and strategy of our company from a small local business to a well known national brand."
Jay Townley, General Manager
Paul's Pest Control, Inc.
The peace of mind makes our "WOW" experience.
"On Call is always responsive to our issues and does and excellent job whether it be before or after hours."
The Pfeiffer Law Group
Everyone from On Call has always been available
"...and ready to help at any time we needed them, which is extremely important in this day and age. On Call has always analyzed the situation and helped us make decisions based on what would be best for your company and I absolutely recommend On Call to anyone."
Ryan Lawson, Owner
Lawson & Lawson Electrical Services, Inc.
I am very impressed with the service level from On Call
"...and they have always worked quickly and effectively. They are always accessible with a phone call and are always ready to discuss all of our issues and help us understand why computer issues happen and explore cost-effective solutions."
Bill Wertman, Executive Director
Alzheimer's Project, Inc.
What I like most about On Call is the quick response time
"...and the service of the field crew handling problems that occur within our computers. I get the "WOW" service every time I call or request service."